1. Introduction to Popin: * Popin is a 1-1 video shopping software as a service. * It is used for consultative selling, product demos, and personalized customer interactions. 2. Customer Journey: * Problem: Customers may feel overwhelmed by product ...
This documentation covers the Popin Insta Call APIs for capturing users, creating video call links, retrieving available time slots, and scheduling video calls, with full support for advanced routing, tracking, and customization options. 🔐 ...
1. Initiating the Call * Customers initiate the inbound call. * Call will appear like any other call on your phone. 2. Accepting the Call * Customer's name will be displayed. * Option to see which product they are calling about (Only on Android). * ...
1. Accessing Call Data on Dashboard * Navigate to the calls tab on the dashboard. * Find essential data such as calls, missed calls, abandoned calls, and call success rate. 2. Viewing Live Calls * Live calls are displayed, including a watch icon for ...
Background Chi-Link, a direct-to-consumer (D2C) brand, partnered with Popin to offer personalized shopping experiences through live video calls. While Chi-Link loved the concept of one-on-one interaction with their customers, they faced a significant ...