1. Introduction to Popin:
* Popin is a 1-1 video shopping software as a service.
* It is used for consultative selling, product demos, and personalized customer interactions.
2. Customer Journey:
* Problem: Customers may feel overwhelmed by product information online and lack the personal touch of in-store experiences.
* Solution: Poppin offers a live video shopping experience to build trust, answer questions, and help customers choose the right product.
3. Customer Experience:
* Customer visits a product page and clicks on a ""live shop demo"" button.
* Enters name and number, confirms, and gets connected to an agent via the Android app.
* Interacts with the agent in real-time, asking questions, viewing products, and receiving personalized recommendations.
* After the session, the customer can leave ratings and reviews and continue browsing on the website seamlessly.
4. Agent View:
* Agents use the Popin Android app to receive customer calls and provide personalized assistance.
* Agents have access to customer information, previous product views, and context about the call.
* The dashboard captures customer interactions, integrates with CRM systems, and provides detailed reports on agent activities and call recordings.
5. Features and Benefits:
* Comprehensive dashboard for tracking the entire customer journey and agent activities.
* Recording options for calls, detailed reports on customer interactions, and sales tracking capabilities.
* CRM integrations, real-time call monitoring, and detailed analytics for improving customer engagement and sales performance.
6. Conclusion:
* Popin enhances the online shopping experience by bridging the gap between in-store interactions and digital browsing, providing personalized assistance and building trust with customers.