Purpose of Popin: 1-1 Video Shopping Software

Purpose of Popin: 1-1 Video Shopping Software

 1. Introduction to Popin:
    
    * Popin is a 1-1 video shopping software as a service.
    
    * It is used for consultative selling, product demos, and personalized customer interactions.

 2. Customer Journey:
    
    * Problem: Customers may feel overwhelmed by product information online and lack the personal touch of in-store experiences.
    
    * Solution: Poppin offers a live video shopping experience to build trust, answer questions, and help customers choose the right product.

 3. Customer Experience:
    
    * Customer visits a product page and clicks on a ""live shop demo"" button.
    
    * Enters name and number, confirms, and gets connected to an agent via the Android app.
    
    * Interacts with the agent in real-time, asking questions, viewing products, and receiving personalized recommendations.
    
    * After the session, the customer can leave ratings and reviews and continue browsing on the website seamlessly.

 4. Agent View:
    
    * Agents use the Popin Android app to receive customer calls and provide personalized assistance.
    
    * Agents have access to customer information, previous product views, and context about the call.
    
    * The dashboard captures customer interactions, integrates with CRM systems, and provides detailed reports on agent activities and call recordings.

 5. Features and Benefits:
    
    * Comprehensive dashboard for tracking the entire customer journey and agent activities.
    
    * Recording options for calls, detailed reports on customer interactions, and sales tracking capabilities.
    
    * CRM integrations, real-time call monitoring, and detailed analytics for improving customer engagement and sales performance.

 6. Conclusion:
    
    * Popin enhances the online shopping experience by bridging the gap between in-store interactions and digital browsing, providing personalized assistance and building trust with customers.


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