1. Accessing Call Data on Dashboard
* Navigate to the calls tab on the dashboard.
* Find essential data such as calls, missed calls, abandoned calls, and call success rate.
2. Viewing Live Calls
* Live calls are displayed, including a watch icon for call recordings.
* Call recordings can be downloaded and saved locally.
3. Understanding Call Details
* Call ID, customer name, agent who took the call, call duration, and call status are provided.
* Information on call ringing at the agent's end, customer connection, agent attempts, and call status is available.
4. Sorting and Exporting Data
* Calls can be categorized based on connected calls, missed calls, abandoned calls, and recorded calls.
* Data can be exported with customizable date formats.
* Option to export data agent-wise for specific insights.
5. Utilizing Calls Raw Data Report
* Access a detailed report for in-depth analysis of call data.
* Download the report, select date ranges, and view detailed insights into each call.
* Information includes agent call acceptance time, agent status during the call, call conclusion details, and more.