How do I track live call data in Popin Dashboard?

How do I track live call data in Popin Dashboard?

 1. Accessing Call Data on Dashboard
    
    * Navigate to the calls tab on the dashboard.
    
    * Find essential data such as calls, missed calls, abandoned calls, and call success rate.

 2. Viewing Live Calls
    
    * Live calls are displayed, including a watch icon for call recordings.
    
    * Call recordings can be downloaded and saved locally.

 3. Understanding Call Details
    
    * Call ID, customer name, agent who took the call, call duration, and call status are provided.
    
    * Information on call ringing at the agent's end, customer connection, agent attempts, and call status is available.

 4. Sorting and Exporting Data
    
    * Calls can be categorized based on connected calls, missed calls, abandoned calls, and recorded calls.
    
    * Data can be exported with customizable date formats.
    
    * Option to export data agent-wise for specific insights.

 5. Utilizing Calls Raw Data Report
    
    * Access a detailed report for in-depth analysis of call data.
    
    * Download the report, select date ranges, and view detailed insights into each call.
    
    * Information includes agent call acceptance time, agent status during the call, call conclusion details, and more.

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