This guide walks you through integrating Popin with WebEngage to ensure all user interactions, lead activity, and call events are automatically synced for enhanced marketing and automation workflows.

🔧 Integration Steps

Step 1: Get WebEngage API Credentials

• Log in to your WebEngage account.

• Navigate to Integrations > API & SDK.

• Copy your WebEngage Code and API Key.

Step 2: Log in to Popin Dashboard

• Go to Popin Dashboard and sign in with your credentials.

Step 3: Navigate to Integration Settings

• In the dashboard, go to:
  Integrations > WebEngage

Step 4: Enter API Credentials

• Paste the WebEngage Code and Key copied earlier.

Step 5: Save the Integration

• Click Save.
  ✅ Your Popin account is now successfully integrated with WebEngage!

Once integrated, Popin will automatically send user events and activities to WebEngage in real-time.

📤 Events Sent from Popin to WebEngage

All events sent to WebEngage contain the following standard properties:

• userId: <<country_code + user_mobile>>

• eventTime: <<current timestamp>>

• eventName: Describes the type of interaction

• data: (if applicable) Detailed event payload

1. 📍 Popin User Captured

Triggered when a user is captured through Popin.

{
  "userId": "<<country_code + user_mobile>>",
  "eventName": "Popin User Captured",
  "eventTime": "<<current timestamp>>"
}

2. 📞 Popin user call successful

Triggered after a successful call between the user and agent.

{
  "userId": "<<country_code + user_mobile>>",
  "eventName": "Popin user call successful",
  "eventTime": "<<current timestamp>>",
  "data": {
    "duration": "<<integer in seconds>>",
    "url": "<<string>>",
    "agent": {
      "name": "<<string>>",
      "email": "<<string>>"
    },
    "user": {
      "name": "<<string>>",
      "email": "<<string>>",
      "phone_number": "<<string>>",
      "country_code": "<<string>>"
    }
  }
}

3. ❌ Popin user call missed

Triggered when a user misses a scheduled or on-demand call.

{
  "userId": "<<country_code + user_mobile>>",
  "eventName": "Popin user call missed",
  "eventTime": "<<current timestamp>>",
  "data": {
    "url": "<<string>>",
    "user": {
      "name": "<<string>>",
      "email": "<<string>>",
      "phone_number": "<<string>>",
      "country_code": "<<string>>"
    }
  }
}

4. 🚫 Popin user call abandoned

Triggered when the user drops the call before it connects.

{
  "userId": "<<country_code + user_mobile>>",
  "eventName": "Popin user call abandoned",
  "eventTime": "<<current timestamp>>",
  "data": {
    "url": "<<string>>",
    "user": {
      "name": "<<string>>",
      "email": "<<string>>",
      "phone_number": "<<string>>",
      "country_code": "<<string>>"
    }
  }
}

5. 📩 Popin missed call invited

Triggered when an agent invites the user to reschedule or reconnect after a missed call.

{
  "userId": "<<country_code + user_mobile>>",
  "eventName": "Popin missed call invited",
  "eventTime": "<<current timestamp>>",
  "data": {
    "url": "<<string>>",
    "agent": {
      "name": "<<string>>",
      "email": "<<string>>"
    },
    "user": {
      "name": "<<string>>",
      "email": "<<string>>",
      "phone_number": "<<string>>",
      "country_code": "<<string>>"
    }
  }
}

6. 🗓️ Popin scheduled call created

Triggered when a user or agent schedules a future call.

{
  "userId": "<<country_code + user_mobile>>",
  "eventName": "Popin scheduled call created",
  "eventTime": "<<current timestamp>>",
  "data": {
    "url": "<<string>>",
    "scheduled_url": "<<string>>",
    "time": "<<string in format HH:MM AM/PM>>",
    "date": "<<string in format DD-MM-YYYY>>",
    "agent": {
      "name": "<<string>>",
      "email": "<<string>>"
    },
    "user": {
      "name": "<<string>>",
      "email": "<<string>>",
      "phone_number": "<<string>>",
      "country_code": "<<string>>"
    }
  }
}

7. ⏰ Popin scheduled call pre notified

Sent shortly before the scheduled call as a reminder.

{
  "userId": "<<country_code + user_mobile>>",
  "eventName": "Popin scheduled call pre notified",
  "eventTime": "<<current timestamp>>",
  "data": {
    "url": "<<string>>",
    "scheduled_url": "<<string>>",
    "time": "<<string in format HH:MM AM/PM>>",
    "date": "<<string in format DD-MM-YYYY>>",
    "agent": {
      "name": "<<string>>",
      "email": "<<string>>"
    },
    "user": {
      "name": "<<string>>",
      "email": "<<string>>",
      "phone_number": "<<string>>",
      "country_code": "<<string>>"
    }
  }
}

8. 🔔 Popin scheduled call notified

Triggered at the time of the scheduled call to notify both parties.

{
  "userId": "<<country_code + user_mobile>>",
  "eventName": "Popin scheduled call notified",
  "eventTime": "<<current timestamp>>",
  "data": {
    "url": "<<string>>",
    "scheduled_url": "<<string>>",
    "time": "<<string in format HH:MM AM/PM>>",
    "date": "<<string in format DD-MM-YYYY>>",
    "agent": {
      "name": "<<string>>",
      "email": "<<string>>"
    },
    "user": {
      "name": "<<string>>",
      "email": "<<string>>",
      "phone_number": "<<string>>",
      "country_code": "<<string>>"
    }
  }
}

✅ Summary

By integrating Popin with WebEngage, you unlock automated user journey tracking and engagement triggers for:

• Call interactions (successful, missed, abandoned)

• Scheduled call management

• Agent-user coordination

• Behavioural insights for personalization and retargeting