Enhance Your Customer Experience with Pre-filled Data

We understand that a seamless user experience is crucial when it comes to customer interactions. To make video calls with your agents even more effortless, Popin allows you to pass logged-in user data to our widget. By doing this, your customers won’t have to re-enter their details before initiating a call, saving time and improving engagement.

How It Works

When integrating Popin into your website, you can pass the logged-in user’s details using the captured parameter in the widget initialization. This means that if your customer is already logged into your platform, our widget will automatically use the provided information, eliminating the need for them to input their name, mobile number, email address, or PIN code again.

Implementing Logged-in User Data

To pass the logged-in user data, modify the Popin integration code as follows:

<script>
let popIn = document.createElement('script');
popIn.setAttribute('src', 'https://widget01.popin.to/js/widget.js');
document.body.appendChild(popIn);

popIn.onload = () => {
  popInWidgetInit({
    token: "YOUR_BRAND_TOKEN", 
    mode: "hidden", // optional to hide widget icon
    captured: { // passing logged-in user details
      name: "John Doe",  // Replace with logged-in user’s name
      mobile: "9876543210",  // Replace with logged-in user’s mobile
      email: "john@lorem.com",  // Replace with logged-in user’s email
      pin_code: "123456" // Replace with logged-in user’s PIN code
    }
  });
};
</script>

Why Use This Feature?

1. Better Customer Experience

• Reduces friction by pre-filling customer information.
• Customers can start calls instantly without manually entering details.

2. Higher Conversion Rates

• Simplifying the call initiation process increases the likelihood of customer engagement.

3. Consistency Across Platforms

• Ensures that the correct user data is passed every time, maintaining a smooth and professional interaction.

Getting Started

To start using this feature, simply update your integration code as shown above. If you have any questions or need assistance, feel free to reach out to our support team via support@popin.to.

By passing logged-in user data, you’re taking an important step toward providing a frictionless customer experience. Try it today and make your video calls even more effective!

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For more details, visit your Dashboard at https://dashboard.popin.to and navigate to Settings > Integrations to access your widget code.