UNDERSTANDING ANALYTICS ON DASHBOARD HOME
1. Basic Funnel Overview
* Clicks: Number of opens or clicks on buttons/widgets.
* Leads: Number of people who entered their name and number.
* Calls: Number of calls made.
* Missed Calls: Calls where the agent couldn't pick up.
* Abandoned Calls: Calls where customers abandoned before agent pickup.
* Sales: Total conversions for the day.
2. Basic Stats
* Calls and scheduled calls over 7 days, 30 days, and a year.
3. Agent Data
* Live data on agents:
* Number of agents.
* Online status.
* Active call status.
* Duration of current active calls.
* Basic call information for the day or recently.