1. Setting up your profile
* Go to the profile page in your dashboard
* Enter basic information like store name, widget color, logo, currency, time zone
* Set up privacy policy, terms and conditions, and choose to record video calls
* Update details, change password, add two-factor authentication for security
2. Setting up your agents
* Go to the agents tab in your dashboard
* Click on add agent and enter their mobile number, email
* Ensure correct email and mobile number for OTP registration
* Customize agent settings like call disposition form display after a call
3. Setting availability
* Go to settings and click on availability
* Set store availability days and hours
* Select time slots for customer scheduling, considering industry standards
* Update availability settings
4. Finalizing setup
* Once profile, agents, and availability are set up, place the code on your website
* Your store is now ready to start taking calls from customers