How do I set my store and start taking calls on Popin?

How do I set my store and start taking calls on Popin?

1. Setting up your profile
    
    * Go to the profile page in your dashboard
    
    * Enter basic information like store name, widget color, logo, currency, time zone
    
    * Set up privacy policy, terms and conditions, and choose to record video calls
    
    * Update details, change password, add two-factor authentication for security

 2. Setting up your agents
    
    * Go to the agents tab in your dashboard
    
    * Click on add agent and enter their mobile number, email
    
    * Ensure correct email and mobile number for OTP registration
    
    * Customize agent settings like call disposition form display after a call

 3. Setting availability
    
    * Go to settings and click on availability
    
    * Set store availability days and hours
    
    * Select time slots for customer scheduling, considering industry standards
    
    * Update availability settings

 4. Finalizing setup
    
    * Once profile, agents, and availability are set up, place the code on your website
    
    * Your store is now ready to start taking calls from customers


    • Related Articles

    • How do I route calls to different group of agents in Popin

      1. Introduction * Routing calls to specific groups of agents for efficient customer service. 2. Scenarios for Use * Website language preference routing. * Product page linking to specific stores for routing. 3. Creating Call Routings * Access ...
    • How can i set up Popin on my website ?

      SETTING UP POPIN: A STEP-BY-STEP GUIDE 1. Access Your Dashboard * Open your account and log in with your dashboard credentials. * Navigate to the integrations section in your dashboard. 2. Choose Your Script * In the integrations section, you will ...
    • I am not receiving calls on my Android app. What do I do ?

      OPTIMIZING POPIN SELLER APP ON ANDROID PHONE 1. Issue Identification * Not receiving calls after installing Popin Seller app on Android phone. 2. Reason for Issue * Android manufacturers optimize usage and restrict permissions for newly installed ...
    • How do I get started with the Popin Seller agent app?

      GUIDE TO USING THE POPIN APP AS AN AGENT 1. Download and Install the App * Search for ""popin seller"" in your app store (Android or iOS). * Download and install the app. 2. Login Process * Open the app and enter the number provided in the dashboard. ...
    • Purpose of Popin: 1-1 Video Shopping Software

      1. Introduction to Popin: * Popin is a 1-1 video shopping software as a service. * It is used for consultative selling, product demos, and personalized customer interactions. 2. Customer Journey: * Problem: Customers may feel overwhelmed by product ...