How do I route calls to different group of agents in Popin

How do I route calls to different group of agents in Popin

 1. Introduction
    
    * Routing calls to specific groups of agents for efficient customer service.

 2. Scenarios for Use
    
    * Website language preference routing.
    
    * Product page linking to specific stores for routing.

 3. Creating Call Routings
    
    * Access dashboard and go to call routings section.
    
    * Create new call routing groups with identifiers (e.g., NY, SF).

 4. Adding Agents to Groups
    
    * Click on created group and add agents to the group.

 5. Integration Page Setup
    
    * Navigate to settings and integrations tab.
    
    * Click on documentation for connection routing options.

 6. Connection Routing Options
    
    * Option 1: Floating widget icon for customer information routing.
    
    * Option 2: Button click for product-linked store routing.

 7. Implementing Routing
    
    * Option 1: Call function after getting customer intent
    
    * Option 2: Edit the Popin open function with the group ID for specific routing.
    
    * Useful for handling multiple stores, categories, and languages efficiently.


    • Related Articles

    • How do I set my store and start taking calls on Popin?

      1. Setting up your profile * Go to the profile page in your dashboard * Enter basic information like store name, widget color, logo, currency, time zone * Set up privacy policy, terms and conditions, and choose to record video calls * Update details, ...

    • I am not receiving calls on my Android app. What do I do ?

      OPTIMIZING POPIN SELLER APP ON ANDROID PHONE 1. Issue Identification * Not receiving calls after installing Popin Seller app on Android phone. 2. Reason for Issue * Android manufacturers optimize usage and restrict permissions for newly installed ...

    • Purpose of Popin: 1-1 Video Shopping Software

      1. Introduction to Popin: * Popin is a 1-1 video shopping software as a service. * It is used for consultative selling, product demos, and personalized customer interactions. 2. Customer Journey: * Problem: Customers may feel overwhelmed by product ...

    • How do I view analytics on Popin dashboard home?

      UNDERSTANDING ANALYTICS ON DASHBOARD HOME 1. Basic Funnel Overview * Clicks: Number of opens or clicks on buttons/widgets. * Leads: Number of people who entered their name and number. * Calls: Number of calls made. * Missed Calls: Calls where the ...

    • Integrating Popin SDK in Android

      Introduction This article explains how to integrate and use the PopinAndroidSDK library to add video calling functionality in your Android application. The SDK is easy to integrate and comes with pre-built classes like PopinConnectingDialog to handle ...