How do I route calls to different group of agents in Popin

How do I route calls to different group of agents in Popin

 1. Introduction
    
    * Routing calls to specific groups of agents for efficient customer service.

 2. Scenarios for Use
    
    * Website language preference routing.
    
    * Product page linking to specific stores for routing.

 3. Creating Call Routings
    
    * Access dashboard and go to call routings section.
    
    * Create new call routing groups with identifiers (e.g., NY, SF).

 4. Adding Agents to Groups
    
    * Click on created group and add agents to the group.

 5. Integration Page Setup
    
    * Navigate to settings and integrations tab.
    
    * Click on documentation for connection routing options.

 6. Connection Routing Options
    
    * Option 1: Floating widget icon for customer information routing.
    
    * Option 2: Button click for product-linked store routing.

 7. Implementing Routing
    
    * Option 1: Call function after getting customer intent
    
    * Option 2: Edit the Popin open function with the group ID for specific routing.
    
    * Useful for handling multiple stores, categories, and languages efficiently.


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