1. Introduction
* Routing calls to specific groups of agents for efficient customer service.
2. Scenarios for Use
* Website language preference routing.
* Product page linking to specific stores for routing.
3. Creating Call Routings
* Access dashboard and go to call routings section.
* Create new call routing groups with identifiers (e.g., NY, SF).
4. Adding Agents to Groups
* Click on created group and add agents to the group.
5. Integration Page Setup
* Navigate to settings and integrations tab.
* Click on documentation for connection routing options.
6. Connection Routing Options
* Option 1: Floating widget icon for customer information routing.
* Option 2: Button click for product-linked store routing.
7. Implementing Routing
* Option 1: Call function after getting customer intent
* Option 2: Edit the Popin open function with the group ID for specific routing.
* Useful for handling multiple stores, categories, and languages efficiently.